How much will it cost to convert my tapes?
All prices can be found on our Pricing Page
Do you return my tapes?
Yes, all tapes are returned with your order, including the MP4 download option.
Do you offer a discount for bulk tape orders?
Yes, 5% discount for orders over £100 and 10% discount for orders over £200. These discounts are automatically applied at checkout.
What video tapes can you convert?
The video tape formats we convert are: VHS, Video 8, Digital 8, Hi8, VHS-C, Mini DV, Mini HDV, Micro MV, SVHS and Betamax.
How do I know what type of tape I have?
Please find further details of the tapes we transfer here
How long will my order take?
From when we receive video tapes please allow 14 days for despatch. Larger orders of 20+ video tapes or cine film conversions may take longer.
I live locally, can I drop my tapes into you?
We are ‘Mail Order’. For local customers we have a drop box. Collection is not possible, orders are returned by post. Please place your orders online and then contact us for details on how to locate and leave your tapes in the drop box.
How do you convert my video tapes?
All video tapes are converted by computer. Please click here for further details.
Should I have DVD or MP4 from my video tape?
For information on what’s best for you please click here
Can I have both MP4 on USB stick and DVD from my order?
Yes, but this is not available to order directly on the web site. Please place your order as MP4 on USB stick first. Then contact us to order DVD/s from your order. DVD/s are £6 each. We will email a separate PayPal invoice for this. (Coupon codes N/A)
Can I order MP4 downloads after my initial order?
Yes, provided you order within 90 days of your order. Once we have completed your order please contact us. We charge £3 for each MP4 download from your order. (Coupon codes N/A)
Will all my tapes fit on one USB stick?
For a large order you may receive more than one USB stick.
Can I order duplicate MP4 on USB sticks from my order?
Yes. We supply one USB stick for your order. If you would like duplicate USB sticks they are £10 each. This includes up to 3 MP4 files. Extra files on the stick are £3 each. This is not available to order directly from the web site. Please contact us and we will send a separate PayPal invoice for this. (Coupon codes N/A)
Can I order duplicate DVD/s after my initial order?
Yes, provided you order within 90 days of your order. Duplicate DVDs are £6 each. (Coupon codes N/A)
Do you send tapes away to somewhere else to be converted?
No, all tape conversions are carried out on the premises.
My VHS tape has TV recordings on it as well as home video?
Unless otherwise instructed we always edit out TV recordings on VHS tapes.
Do you convert NTSC tapes?
Yes we convert NTSC tapes in the following format – Video 8, Digital 8, Hi8, VHS-C, Mini DV & VHS.
Do you convert U-matic tapes?
No sorry at present we cannot offer this service.
Do you transfer memory cards?
Yes we are able to transfer media files on memory card to a DVD. Please contact us for details.
What if my tape is faulty, damaged or has mould?
We can carry out many minor repairs such as snapped tapes and broken cassette cases that will lead to successful transfer. We do not charge extra for this. Mouldy tapes can be cleaned prior to transfer, but may result in poor quality recordings if the mould has eaten into the playing surface of the tape. We will update you before proceeding with your order. We refund any tapes we are not able to transfer.
What if my tape is blank?
We do not charge for blank tapes and you will be refunded. If your order is for a single tape we will charge return postage. If you do not require the return of the tape you will be fully refunded.
Can I have more than one tape on a DVD?
Yes, if your tapes are short we can do this. Please be aware that our prices are per tape and not per DVD.
Do you edit tapes?
We edit out blank parts of the tape and tape glitches where possible. If you require a more bespoke editing service please contact us for costing.
Do you copy tapes protected by copyright?
Yes we can copy copyright protected tapes, provided you have the written permission of the copyright owner.
Will my DVD play on my computer?
Yes most computers with optic drive will play a DVD.
Can I edit my DVD?
No you cannot edit a DVD once it has been written.
Can I copy my DVD?
Yes with software you can duplicate your DVD.
Can I edit my MP4?
Yes, with software you can edit your MP4 on your computer.
I am using the download option, how do I download my MP4 movie file?
We will email you a link to your MP4 download. Download is to a computer, the download is not suitable for a tablet or phone. The download link is available for a minimum of 30 days.
Do I pay with my online order?
Yes please, in order to keep our prices down and offer extra discounts, payment is required with your order.
I am using the offline order form, how do I pay?
For offline orders you have two options. PayPal invoice or Cheque payment.
With PayPal invoice option, we email you a PayPal invoice to pay online. (PayPal account is not required)
For Cheque payment option, please enclose cheque with your order.
Please be aware that free return postage, bulk discounts, and promotion codes are not available with offline orders.
Can I post cash to you?
No, please do not post cash with your order.
Do you convert audio tapes?
Yes, we convert audio cassettes and reels. For more information please click here
Do you convert Cine Film?
Yes, we convert silent Standard 8 & Super 8 Cine film. For more information please click here
Do you convert photographic images?
Yes, we scan 35mm negatives and slides to jpg format. We also scan photographic prints. For more information please click here
Can I ask another question not answered here?
If you have any other questions, that have not been answered here, please send us an email.
You can also text message us 07889848265
